Global
Logging into BOL
How to access Business Online
To access Business Online you will require an Operator ID, password and a one-time password.
Create a reset key
- An Operator Reset Key needs to be created by each Operator on first access to Business Online.
- This is a master password which will never change and will only be used if the “Daily Password” has been forgotten.
- Once the Operator ID is entered, the system will prompt you to create the password
Please note:
- Passwords must be between 3-8 characters
- They can be alpha or numeric or a combination
- They cannot have 3 of the same characters in a row or a sequence “aaa” or “abc”
- Passwords are NOT case sensitive
- They may not contain any special characters
Create a daily password
This password will be used each time you log into the Business Online system
Please note:
- They must be between 6-8 characters
- They can be alpha or numeric or a combination
- They cannot have 3 of the same characters in a row or a sequence “aaa” or “abc”
- Passwords are NOT CaSe SeNsItive
- They may not contain any special characters
- They cannot be the same as the Reset Key
Token Activation
Register your token
- Enter the serial number found on the back of the token (excluding dashes)
- Press the grey button and wait for a one-time password to be displayed.
- Enter the one-time password in the first one-time password field
- Wait for the token to automatically switch off
- Press the grey button again and wait for another one-time password to be displayed.
- Enter the one-time password in the new one-time password field
- Click the Register button to complete the token registration. A message will confirm the successful registration of the token
SMS OTP ACCESS
Business Online (Desktop Version and Mobile App)
- As a direct result of the COVID-19 pandemic we have experienced numerous delays in the manufacture and supply of tokens for Business Online.
- To mitigate this risk, we have catered for the provision of a one-time pin sent to clients via SMS to cater for the second factor authentication.
- All existing and new operators requiring new / replacement tokens will need to be placed on the SMS OTP solution.
- The SMS OTP solution has been introduced as an interim solution to mitigate the current risk associated with the unavailability of tokens and is therefore not a replacement for clients currently utilising physical tokens.
- The SMS OTP solution applies to clients accessing both the desktop version of Business Online and the Business Online SA Mobile App.
Operators are now able to access Business Online (desktop version and mobile app) when token credentials are in the following statuses:
- To be token (token to be issued)
- Backup Re-issue
- Temp backup
IMPORTANT NOTE:
- All first-time password and reset key registrations must be completed on the Business Online Desktop Application.
- Once passwords have been activated and reflect a “Daily” status, operators will be able to access Business Online and the mobile app with the SMS OTP solution.
- This applies to operators requiring new / replacement tokens only. Once again, it is reaffirmed that all existing operators in possession of active physical tokens should not be placed onto the SMS OTP solution and must continue to make use of their current tokens.
Contact Client Contact Centre
PBB and Commercial banking:
- Business Online Call Centre
- Telephone number: 0860 123 007 / Intl +010 249 0043
- Email: [email protected]
- Commercial BOL Support
- Telephone number: 0800 111 915/Intl 010 249 0044
- Email: [email protected]
- Operating hours:
- Weekdays 07h30 to 17h00
- Saturdays 08h00 to 13h00
Corporate banking (refer directly to their Dedicated BOL consultant)
- Operating hours:
- Weekdays 07h00 to 17h00
- Saturdays 08h00 to 13h00
If the Implementation Manager is not with you at this point, the Call Centre Agent will assist you to complete the set-up of your Daily Password
NB – The Call Centre Agent with contact the profile Designated Person to verify whether the Operator Reset Key and token may be activated.
Digital Authentication
Digital Authentication is coming to Business Online
In alignment with the Bank’s strategy to constantly improve our clients online banking experiences, Business Online seeks to provide enhanced digital solutions on our banking platforms.
We are therefore excited to announce the introduction of a Digital Authentication solution on Business Online. This will replace physical tokens with a Digital Authentication solution using the mobile app as a second authentication tool.
The following options will be available when signing into Business Online:
Mobile App authentication options:
- Face ID
- Touch ID
- App Code
Desktop BOL authentication options:
- Quick Response (QR) code
Note: Face ID, Touch ID or App code confirmation on the mobile app will still be required.
How will it work?
- You will be required to download the Business Online SA Mobile App to make use of this solution.
- Once installed, you will be required to register for the Digital Authentication solution.
- Once completed, you can sign-in using your Operator ID, Password and your registered second authenticator option.
When will this become available?
Clients will be notified once the solution becomes available. Keep an eye out for further communications and feel free to contact your Bank representative if you have any further questions.
-
Create a reset key
-
Create a daily password
-
Token Activation
-
SMS OTP ACCESS
-
Contact Client Contact Centre
-
Digital Authentication
- An Operator Reset Key needs to be created by each Operator on first access to Business Online.
- This is a master password which will never change and will only be used if the “Daily Password” has been forgotten.
- Once the Operator ID is entered, the system will prompt you to create the password
Please note:
- Passwords must be between 3-8 characters
- They can be alpha or numeric or a combination
- They cannot have 3 of the same characters in a row or a sequence “aaa” or “abc”
- Passwords are NOT case sensitive
- They may not contain any special characters
This password will be used each time you log into the Business Online system
Please note:
- They must be between 6-8 characters
- They can be alpha or numeric or a combination
- They cannot have 3 of the same characters in a row or a sequence “aaa” or “abc”
- Passwords are NOT CaSe SeNsItive
- They may not contain any special characters
- They cannot be the same as the Reset Key
Register your token
- Enter the serial number found on the back of the token (excluding dashes)
- Press the grey button and wait for a one-time password to be displayed.
- Enter the one-time password in the first one-time password field
- Wait for the token to automatically switch off
- Press the grey button again and wait for another one-time password to be displayed.
- Enter the one-time password in the new one-time password field
- Click the Register button to complete the token registration. A message will confirm the successful registration of the token
Business Online (Desktop Version and Mobile App)
- As a direct result of the COVID-19 pandemic we have experienced numerous delays in the manufacture and supply of tokens for Business Online.
- To mitigate this risk, we have catered for the provision of a one-time pin sent to clients via SMS to cater for the second factor authentication.
- All existing and new operators requiring new / replacement tokens will need to be placed on the SMS OTP solution.
- The SMS OTP solution has been introduced as an interim solution to mitigate the current risk associated with the unavailability of tokens and is therefore not a replacement for clients currently utilising physical tokens.
- The SMS OTP solution applies to clients accessing both the desktop version of Business Online and the Business Online SA Mobile App.
Operators are now able to access Business Online (desktop version and mobile app) when token credentials are in the following statuses:
- To be token (token to be issued)
- Backup Re-issue
- Temp backup
IMPORTANT NOTE:
- All first-time password and reset key registrations must be completed on the Business Online Desktop Application.
- Once passwords have been activated and reflect a “Daily” status, operators will be able to access Business Online and the mobile app with the SMS OTP solution.
- This applies to operators requiring new / replacement tokens only. Once again, it is reaffirmed that all existing operators in possession of active physical tokens should not be placed onto the SMS OTP solution and must continue to make use of their current tokens.
PBB and Commercial banking:
- Business Online Call Centre
- Telephone number: 0860 123 007 / Intl +010 249 0043
- Email: [email protected]
- Commercial BOL Support
- Telephone number: 0800 111 915/Intl 010 249 0044
- Email: [email protected]
- Operating hours:
- Weekdays 07h30 to 17h00
- Saturdays 08h00 to 13h00
Corporate banking (refer directly to their Dedicated BOL consultant)
- Operating hours:
- Weekdays 07h00 to 17h00
- Saturdays 08h00 to 13h00
If the Implementation Manager is not with you at this point, the Call Centre Agent will assist you to complete the set-up of your Daily Password
NB – The Call Centre Agent with contact the profile Designated Person to verify whether the Operator Reset Key and token may be activated.
Digital Authentication is coming to Business Online
In alignment with the Bank’s strategy to constantly improve our clients online banking experiences, Business Online seeks to provide enhanced digital solutions on our banking platforms.
We are therefore excited to announce the introduction of a Digital Authentication solution on Business Online. This will replace physical tokens with a Digital Authentication solution using the mobile app as a second authentication tool.
The following options will be available when signing into Business Online:
Mobile App authentication options:
- Face ID
- Touch ID
- App Code
Desktop BOL authentication options:
- Quick Response (QR) code
Note: Face ID, Touch ID or App code confirmation on the mobile app will still be required.
How will it work?
- You will be required to download the Business Online SA Mobile App to make use of this solution.
- Once installed, you will be required to register for the Digital Authentication solution.
- Once completed, you can sign-in using your Operator ID, Password and your registered second authenticator option.
When will this become available?
Clients will be notified once the solution becomes available. Keep an eye out for further communications and feel free to contact your Bank representative if you have any further questions.
Logging in credential FAQs
What is an operator ID?
- The Operator ID is a unique identifier assigned by the Bank to an individual and is required when logging onto Business Online
- Each Operator will be assigned an Operator ID which cannot be shared
Does each operator receive a token
Yes, each Operator will be assigned a token device, which will be linked exclusively to their Operator ID.
How many people in my organisation can have an Operator ID?
There is no limitation to the number of Operators one can have on a Business Online
What does it mean to use a token?
- The token provides an added authentication feature to enhance the System’s security to mitigate fraud related activities.
- The token device is used to generate a unique one-time password (in a numeric form) and is used together with logon credentials (i.e. Both the Operator ID and daily password will be required to successfully log into the System).
- Once a token has been received by an Operator, the Operator will be required to logon to the System and register their token within a specified number of days by following the instructions provided above.
- The registration process includes entering the reset key, token serial number and one - time password as well as the entry of another one-time password after 30 (thirty) seconds.
What do I do if the token is lost or stolen?
- The Operator must contact the Client Call Centre.
- A Call Centre Agent will assist by contacting the Designated Person and obtaining telephonic authorisation to replace the token.
- Operators subscribed to self-administration can may order a new token on the Business Online application.