Global
Logging into BOL
How to access Business Online
Physical tokens are now a thing of the past. Based on the feedback we have received; you can now sign into Business Online using a digital authentication solution that is more convenient for your day-to-day banking.
Simply register for digital authentication on your device, then sign-in on the Business Online desktop application using use your Operator ID, password, QR Code scan and authentication via the BOL SA Mobile App.
On the Business Online SA Mobile Application only your Operator ID, password and mobile app authentication is required.
- Authentication options on the mobile app include:
- App Code and/or
- Touch ID and/or
- Face ID
- *Face ID authentication option is currently only available on iOS.
Are you currently still using a Token? Keen to register for the Digital Authentication Solution?
Look out for the security upgrade prompts when signing into your desktop or mobile application.
When prompted follow the simple steps below:
- Step 1: Select Start on the Security Upgrade screen
- Step 2: Download the BOL SA Mobile App (insert hyperlink to the BOL SA Mobile App page)
On the BOL SA Mobile App:
- Step 3: Enter your existing Business Online Operator ID and Password
- Step 4: Enter the One Time Pin received via SMS/email
- Step 5: Select Start and Setup Up Sign in
- Step 6: Select and register your Digital Authentication option
Return to the BOL Desktop application and enjoy the new Digital Authentication option.
Remember to scan the displayed QR Code using the BOL SA Mobile App when signing into the desktop application
Create a reset key
- An Operator Reset Key needs to be created by each Operator on first access to Business Online.
- This is a master password which will never change and will only be used if the “Daily Password” has been forgotten.
- Once the Operator ID is entered, the system will prompt you to create the password
Please note:
- Passwords must be between 3-8 characters
- They can be alpha or numeric or a combination
- They cannot have 3 of the same characters in a row or a sequence “aaa” or “abc”
- Passwords are NOT case sensitive
- They may not contain any special characters
Contact Client Contact Centre
PBB and Commercial banking:
- Business Online Call Centre
- Telephone number: 0860 123 007 / Intl +010 249 0043
- Email: [email protected]
- Commercial BOL Support
- Telephone number: 0800 111 915/Intl 010 249 0044
- Email: [email protected]
- Operating hours:
- Weekdays 07h30 to 17h00
- Saturdays 08h00 to 13h00
Corporate banking (refer directly to their Dedicated BOL consultant)
- Operating hours:
- Weekdays 07h00 to 17h00
- Saturdays 08h00 to 13h00
If the Implementation Manager is not with you at this point, the Call Centre Agent will assist you to complete the set-up of your daily password
NB – The Call Centre Agent will contact the profile Designated Person to verify whether the Operator Reset Key may be activated.
Create a daily password
This password will be used each time you log into the Business Online system
Please note:
- They must be between 6-8 characters
- They can be alpha or numeric or a combination
- They cannot have 3 of the same characters in a row or a sequence “aaa” or “abc”
- Passwords are NOT CaSe SeNsItive
- They may not contain any special characters
- They cannot be the same as the Reset Key
Once you have inserted and confirmed a password, enter the One Time Pin (OTP) received via email or SMS.
If you are registered to access Business Online using the SMS/Email OTP Option, you will be signed into the Business Online application at this point.
Should your access method be Digital Authentication, proceed to follow the steps to register a Digital Authenticator. Speak to your Standard Bank representative should you need assistance.
Register a Digital Authenticator
You will be prompted to download the BOL SA Mobile App to complete your Digital Authentication option
- Enter your registered Operator ID and password
- Enter the OTP received via email/SMS
- Select Setup Sign in
- Choose a sign in method to register
- Options available are dependent on device capabilities and include Face ID*, Touch ID and App code
*FaceID is only available for iOS devices currently
- Options available are dependent on device capabilities and include Face ID*, Touch ID and App code
- Insert the selected biometric or app code to complete registration
Scan QR Code
Once your Digital Authenticator is registered, to sign into the Business Online Desktop application:
- Enter your registered Operator ID and Password
- Open the BOL SA Mobile App and select Scan QR
- Scan the QR Code displayed on the desktop BOL application using the BOL SA Mobile App
- Approve the sign in request received on the BOL SA Mobile App
- Verify by completing the Digital Authentication sign-in method registered
You will now be signed into the Business Online Desktop Application
-
Create a reset key
-
Contact Client Contact Centre
-
Create a daily password
-
Register a Digital Authenticator
-
Scan QR Code
- An Operator Reset Key needs to be created by each Operator on first access to Business Online.
- This is a master password which will never change and will only be used if the “Daily Password” has been forgotten.
- Once the Operator ID is entered, the system will prompt you to create the password
Please note:
- Passwords must be between 3-8 characters
- They can be alpha or numeric or a combination
- They cannot have 3 of the same characters in a row or a sequence “aaa” or “abc”
- Passwords are NOT case sensitive
- They may not contain any special characters
PBB and Commercial banking:
- Business Online Call Centre
- Telephone number: 0860 123 007 / Intl +010 249 0043
- Email: [email protected]
- Commercial BOL Support
- Telephone number: 0800 111 915/Intl 010 249 0044
- Email: [email protected]
- Operating hours:
- Weekdays 07h30 to 17h00
- Saturdays 08h00 to 13h00
Corporate banking (refer directly to their Dedicated BOL consultant)
- Operating hours:
- Weekdays 07h00 to 17h00
- Saturdays 08h00 to 13h00
If the Implementation Manager is not with you at this point, the Call Centre Agent will assist you to complete the set-up of your daily password
NB – The Call Centre Agent will contact the profile Designated Person to verify whether the Operator Reset Key may be activated.
This password will be used each time you log into the Business Online system
Please note:
- They must be between 6-8 characters
- They can be alpha or numeric or a combination
- They cannot have 3 of the same characters in a row or a sequence “aaa” or “abc”
- Passwords are NOT CaSe SeNsItive
- They may not contain any special characters
- They cannot be the same as the Reset Key
Once you have inserted and confirmed a password, enter the One Time Pin (OTP) received via email or SMS.
If you are registered to access Business Online using the SMS/Email OTP Option, you will be signed into the Business Online application at this point.
Should your access method be Digital Authentication, proceed to follow the steps to register a Digital Authenticator. Speak to your Standard Bank representative should you need assistance.
You will be prompted to download the BOL SA Mobile App to complete your Digital Authentication option
- Enter your registered Operator ID and password
- Enter the OTP received via email/SMS
- Select Setup Sign in
- Choose a sign in method to register
- Options available are dependent on device capabilities and include Face ID*, Touch ID and App code
*FaceID is only available for iOS devices currently
- Options available are dependent on device capabilities and include Face ID*, Touch ID and App code
- Insert the selected biometric or app code to complete registration
Once your Digital Authenticator is registered, to sign into the Business Online Desktop application:
- Enter your registered Operator ID and Password
- Open the BOL SA Mobile App and select Scan QR
- Scan the QR Code displayed on the desktop BOL application using the BOL SA Mobile App
- Approve the sign in request received on the BOL SA Mobile App
- Verify by completing the Digital Authentication sign-in method registered
You will now be signed into the Business Online Desktop Application
Logging in credential FAQs
What is an operator ID?
- The Operator ID is a unique identifier assigned by the Bank to an individual and is required when logging onto Business Online
- Each Operator will be assigned an Operator ID which cannot be shared
How many people in my organisation can have an Operator ID?
There is no limitation to the number of Operators one can have on Business Online
Registration FAQ's
Where do I register for Digital Authentication?
Registration for the Digital Authentication can be completed on both the BOL Desktop and SA Mobile Application. You will receive a prompt when signing in to register for this solution.
Should you complete your registration on the BOL SA Mobile App, note that QR Code scan will still be required when signing into the Desktop Application along with your registered Digital Authentication option.
Can I continue using my token and after registering for Digital Authentication?
No, once you register for Digital Authentication, this will replace the physical token authentication method and is used along with your existing Operator name and password.
Can I register multiple devices?
Yes, you can register for Digital Authentication across various devices at the same time.
How do new Operators register for Digital Authentication?
All newly onboarded Operators are directed to register for Digital Authentication on first access. New tokens are no longer being issued to new Business Online Operators.
I have registered for Digital Authentication on my mobile device, do I need to register on the desktop app as well?
Registration for biometrics or app code authentication must be completed using the BOL SA Mobile App, however you are required to scan a QR Code when signing in using the BOL desktop application.
The system has not prompted me to register for the Digital Authentication solution? What is wrong?
Roll-out of the new solution will be completed in a phased approach. You can expect to receive your registration prompt between November when the solution is launched and early 2022.
If you have still not received the prompt in the abovementioned period, kindly contact your Standard Bank representative or the BOL Contact Centre for assistance.
What can I do if my device is not compatible?
Contact the Business Online Contact Centre to assist you with an alternative One Time Pin option, alternatively contact your Business Online representative for assistance.
What happens if I enter the incorrect authenticator credentials (FaceID, TouchID or App code)?
Your credentials will be suspended. You must contact the Business Online Contact Centre for assistance to unsuspend.
What are the minimum compatibility requirements for Digital Authentication ?
- iOS: iOS 9 and later
- Android: Version 7.0 or later, excluding Huawei P40, P40 Pro, Mate 30 series, Mate Xs and Honor 30 series devices
Should your device not meet the minimum requirements above, you may not locate the Businesses Online SA Mobile Application on your relevant app store. Simply update your device to the latest operating system version to resolve.
Why can I not see all the available sign-in methods options when attempting to register?
Options displayed are dependent on your device’s capabilities. Should your device not support a specific biometric option, it will not be displayed as a registration option.
Please note that FaceID for our Digital Authentication solution is currently only available on our mobile app for iOS devices.
Will I need to change my existing Business Online password for this new solution?
No, this process does not affect your Operator ID and existing password.
Managing my Authenticators
How can I manage my digital authenticators?
You can add or remove additional authentication options as well as manage Digital Authentication registrations on multiple devices all using the mobile app. Simply navigate to device management under settings.
I have lost my registered mobile device; how do I remove Digital Authentication from the lost device?
If you have registered for Digital Authentication on multiple devices, you can unlink the required device. Simply navigate to device management on the mobile app to find the relevant option.
If you have registered for Digital Authentication on one device, contact the BOL contact centre for assistance.
General FAQ's
Can I use the same mobile app to authenticate sign-in for both the Business Online SA and the Africa Regions Business Online platform?
No, each platform has its own corresponding mobile app which much be used to register for Digital Authentication. This means that you will need to download 2 separate mobile apps for the separate platform.
For the South African instance of Business Online, please make use of the Business Online SA Mobile Application.
Note that registration for Digital Authentication may not be available at the same time for the different platforms. Please refer to the relevant communications outlining when each will be available.
Is there a registration fee when I register for the Digital Authentication option?
Registration for the Digital Authentication options are free, however standard data charges do apply for use of the mobile app as your second authentication tool.
What happens to my token once I have registered?
Once you have registered for Digital Authentication, you may use your own discretion to repurpose or dispose of your token.
Will the credential reset charges be applicable if I call into the Business Online Contact Centre?
Yes, the normal Business Online charges still apply should you call into the BOL Contact Centre for assistance for password reset assistance.