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Loggin in and Token Activation

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How to access Business Online

To access Business Online you will require an Operator ID, password and a one-time password that will be available via a token assigned to you by the Bank.

Step 1: Create a reset key
  • An Operator Reset Key needs to be created by each Operator on first access to Business Online.
  • This is a master password which will never change and will only be used if the “Daily Password” has been forgotten.
  • Once the Operator ID is entered, the system will prompt you to create the password

Please note:

  • Passwords must be between 3-8 characters
  • They can be alpha or numeric or a combination
  • They cannot have 3 of the same characters in a row or a sequence “aaa” or “abc”
  • Passwords are NOT case sensitive
  • They may not contain any special characters
Step 2: Register your token
  • Enter the serial number found on the back of the token (excluding dashes)
  • Press the grey button and wait for a one-time password to be displayed.
  • Enter the one-time password in the first one-time password field
  • Wait for the token to automatically switch off
  • Press the grey button again and wait for another one-time password to be displayed.
  • Enter the one-time password in the new one-time password field
  • Click the Register button to complete the token registration. A message will confirm the successful registration of the token
Step 3: Contact Client Contact Centre

You will have to contact the Client Contact Centre in order to continue. Refer to the relevant details listed below:

1. PBB and Commercial banking:

Business Online Call Centre

Telephone number: 0860 123 007 / Intl +010 249 0043

Email: [email protected]

Commercial BOL Support

Telephone number: 0800 111 915/Intl 010 249 0044

Email: [email protected]

Operating hours:

Weekdays             07h30 to 17h00 

Saturdays              08h00 to 13h00 

2. Corporate banking (refer directly to their Dedicated BOL consultant)

Operating hours:

Weekdays          07h00 to 17h00 

Saturdays           08h00 to 13h00

If the Implementation Manager is not with you at this point, the Call Centre Agent will assist you to complete the set-up of your Daily Password

NB – The Call Centre Agent with contact the profile Designated Person to verify whether the Operator Reset Key and token may be activated.

Step 4: Create a daily password

This password will be used each time you log into the Business Online system

Please note:

  • They must be between 6-8 characters
  • They can be alpha or numeric or a combination
  • They cannot have 3 of the same characters in a row or a sequence “aaa” or “abc”
  • Passwords are NOT CaSe SeNsItive
  • They may not contain any special characters
  • The cannot be the same as the Reset Key
  • Step 1: Create a reset key
  • Step 2: Register your token
  • Step 3: Contact Client Contact Centre
  • Step 4: Create a daily password
  • An Operator Reset Key needs to be created by each Operator on first access to Business Online.
  • This is a master password which will never change and will only be used if the “Daily Password” has been forgotten.
  • Once the Operator ID is entered, the system will prompt you to create the password

Please note:

  • Passwords must be between 3-8 characters
  • They can be alpha or numeric or a combination
  • They cannot have 3 of the same characters in a row or a sequence “aaa” or “abc”
  • Passwords are NOT case sensitive
  • They may not contain any special characters
  • Enter the serial number found on the back of the token (excluding dashes)
  • Press the grey button and wait for a one-time password to be displayed.
  • Enter the one-time password in the first one-time password field
  • Wait for the token to automatically switch off
  • Press the grey button again and wait for another one-time password to be displayed.
  • Enter the one-time password in the new one-time password field
  • Click the Register button to complete the token registration. A message will confirm the successful registration of the token

You will have to contact the Client Contact Centre in order to continue. Refer to the relevant details listed below:

1. PBB and Commercial banking:

Business Online Call Centre

Telephone number: 0860 123 007 / Intl +010 249 0043

Email: [email protected]

Commercial BOL Support

Telephone number: 0800 111 915/Intl 010 249 0044

Email: [email protected]

Operating hours:

Weekdays             07h30 to 17h00 

Saturdays              08h00 to 13h00 

2. Corporate banking (refer directly to their Dedicated BOL consultant)

Operating hours:

Weekdays          07h00 to 17h00 

Saturdays           08h00 to 13h00

If the Implementation Manager is not with you at this point, the Call Centre Agent will assist you to complete the set-up of your Daily Password

NB – The Call Centre Agent with contact the profile Designated Person to verify whether the Operator Reset Key and token may be activated.

This password will be used each time you log into the Business Online system

Please note:

  • They must be between 6-8 characters
  • They can be alpha or numeric or a combination
  • They cannot have 3 of the same characters in a row or a sequence “aaa” or “abc”
  • Passwords are NOT CaSe SeNsItive
  • They may not contain any special characters
  • The cannot be the same as the Reset Key
Logging in credential FAQs
What is an operator ID?
  • The Operator ID is a unique identifier assigned by the Bank to an individual and is required when logging onto Business Online
  • Each Operator will be assigned an Operator ID which cannot be shared
Does each operator receive a token

Yes, each Operator will be assigned a token device, which will be linked exclusively to their Operator ID.

How many people in my organisation can have an Operator ID?

There is no limitation to the number of Operators one can have on a Business Online 

What does it mean to use a token?
  • The token provides an added authentication feature to enhance the System’s security to mitigate fraud related activities.
  • The token device is used to generate a unique one-time password (in a numeric form) and is used together with logon credentials (i.e. Both the Operator ID and daily password will be required to successfully log into the System).
  • Once a token has been received by an Operator, the Operator will be required to logon to the System and register their token within a specified number of days by following the instructions provided above.
  • The registration process includes entering the reset key, token serial number and one - time password as well as the entry of another one-time password after 30 (thirty) seconds.
What do I do if the token is lost or stolen?
  • The Operator must contact the Client Call Centre.
  • A Call Centre Agent will assist by contacting the Designated Person and obtaining telephonic authorisation to replace the token.
  • Operators subscribed to self-administration can may order a new token on the Business Online application.