Microsoft Windows:

1. Click SAVE on the drop-down menu and select SAVE AS
2. Save the file to your desktop or My Documents as the location
3. The system will indicate when the file has been downloaded successfully
4. Navigate to where you have saved the installation file and double click to start the installation
   
   
   
5. The system installs all files required to run Business Online. This includes the required Java files
   
   
   
6. After the installation has been completed successfully, the system will connect to the server and download the files required to ensure that your version is up to date. If there are any downloads in progress, please wait until the update has been completed (100%) before closing the screen.
   
   
   
   
   
7. Log on to Business Online with your existing credentials.
   
   
   
   
   
8. The installation process will create a new shortcut in the ‘Start’ menu of your computer and place an icon on your desktop. Please use these to start Desktop Business Online.
   
   
   
   
   

Apple Mac:

1. Navigate to the Business Online website on: www.businessonline.standardbank.com
2. Click on “Desktop BOL” from the Log in or Quick links section on the website
3. Business Online’s enhanced installation process, makes it easier and quicker for you to access. The easy-to-download installation file contains the files as well as the required Java version, which we will regularly update for you, meaning there is no longer the need for you to continuously download the latest version of Java.
4. This application does not require Java to be installed as a pre-requisite. The necessary Java components required previously to run the Business Online Application are now already packaged with the installation.
5. Desktop Business Online provides a Business Online icon on your desktop once installed.
6. Desktop Business Online does not require administrator rights to install or uninstall.
7. Click on “Click here to download the Business Online installation file.”
8. The website will provide you with the recommended version for download based on the operating system version you are running on your computer.
9. Click on the download link
10. The download process will start, and you will be prompted to run the installation file or save it to your hard drive

1. After the file is downloaded, the user needs to run/execute/double click on the DMG file.
2. This will pop up the screen that allows us to drag the Business Online Application to the ‘Applications’ folder.
   
   
   
   
3. After the installation has been completed successfully, the system will connect to the server and download the files required to ensure that your version is up to date. If there are any downloads in progress, please wait until the update has been completed (100%) before closing the screen.
   
   
   
4. Log on to Business Online with your existing credentials.
   
   
   
5. The installation process will create a new icon on your desktop. Please use this to start your Business Online Application.
   
   
   

Proxy Authentication

In the event that your company policy requires you to manually log onto its proxy server, you are required to change a setting in the proxy authentication file.

Please contact your IT Administrator for assistance.

While the procedure is the same, the path to the proxy properties file differs between Microsoft and Apple Mac systems.

For Microsoft systems, the proxy properties file can be found in the following directory: C:\Users\w728473\AppData\Local\BVA Business Online\app

For Apple Mac systems, the proxy properties file can be found in the following directory: /Applications/Business Online.app/Contents/Java/properties

1. Navigate to the appropriate directory for your operating system and open the proxy.properties file for edit.
2. To enable to proxy, change the proxy_enable variable to true in proxy.properties file and save it.
   
   
   
3. When you re-start the Business Online application, you will be prompted to provide your proxy credentials.
   
   
   

Error Console

Microsoft Windows

1. In the event that an unrecoverable error occurs, you will see a message similar to the one below, but the message may be different depending on the type of error. Click on ‘Error Console’ to show details.
   
   
   
2. The Error Console will be displayed. Click on ‘Copy Logs to Clipboard’.
   
   
   
3. Open your email application and paste the contents of the clipboard into the mail application. Send the email to your Standard Bank/Stanbic Bank Relationship Manager, or to our Service Support Contact Centre.
4. You may also access the error log file in the following directory, replacing %username% with your user name. C:\Users\username\AppData\Local\Business Online\app\logs.
5. Select the last modified log file and email it to your Standard Bank/Stanbic Bank Relationship Manager, or to our Service Support Contact Centre.

Apple Mac

1. In the event that an unrecoverable error occurs you will see a message similar to the one below, but the message may differ depending on the type of error. Click on ‘Error Console’ to show details.
   
   
   
2. The Error Console will be displayed. Click on ‘Copy Logs to Clipboard’.
   
   
   
3. Open your email application and paste the contents of the clipboard into the mail application. Send it to your Standard Bank/Stanbic Bank Relationship Manager, or to our Service Support Contact Centre.

The following steps illustrate how to uninstall the application if required.

Microsoft Windows

1. Navigate to the Control Panel.
   
   
   
2. Select Programs and Features.
   
   
   
3. Click on Business Online icon and right-click to Uninstal.
   
   
   
4. Select ‘Yes’ when prompted to Uninstall.
   
   
   

Apple Mac

1. Navigate to the Applications Panel, select the Desktop Business Online and uninstall by selecting ‘Move to Trash’ option.
   
   
   
   

Microsoft Windows

If Desktop Business Online is not responding, i.e. the application freezes and does not respond to user commands, you can close it by using the Microsoft Windows Task Manager.

The Task Manager can be accessed in the following ways:

1. Right-click on the Task Bar at the bottom of the screen, a dialogue will appear with various options. Click ‘Start Task Manager’ to invoke the Task Manager.
   
   
   
2. You can also invoke the Task Manager by pressing the Ctrl-Alt-Del keys and select ‘Task Manager’.
3. Select the ‘Processes’ tab on the Task Manager. Desktop Business Online will be visible as one of the running processes.
   
   
   
4. To stop Desktop Business Online, perform the following actions:
   
   • Select the running process by clicking on the line that says ‘Business Online.exe’. This will highlight the running Business Online process
   • After selecting the running Business Online process, select the ‘End Process’ button
   • The system may display a warning dialogue, select ‘End Process’ again
   • The running Desktop Business Online process will be terminated
   
   
   
5. The Business Online process will disappear from the screen that displays all the running processes.
   
   
   

Apple Mac

Navigate to Task Bar and quit the ‘Business Online’ by selecting Quit from the Business Online icon.

Minimum System Requirements

• OS X 10.8.3+, 10.9+
• Windows 8.1 (Desktop)
• Windows 8 (Desktop)
• Windows 7
• Windows Vista SP2
• Windows Server 2008 R2 SP1 (64-bit)
• Windows Server 2012 (64-bit)
• RAM: 2 Gig
• Disk space: 256 MB
• Processor: Minimum Pentium 2 266 MHz processor